Occasionally when using an app to send an email directly using your Gmail account, you will get a “password incorrect” message. For example in the Lightroom app, when sending photos through your Gmail account. If you are sure you entered the password correctly, the problem might be that Google has blocked the app from accessing the Gmail account because they consider the app insecure. A Google app specific password may be needed.
Is a Google app specific password needed?
To see if this is the issue, follow these steps:
- Log into your Google Account
- Click on the nine dots to display the Google applications
- Then click on Account
- Finally click on Security
Under Recent security activity, it may show that Google has blocked a specific application from accessing your Gmail account
How to set up an App Specific Password
Under Signing in to Google, click on App passwords.
Click on Select app to choose the application you want to allow access to. Type it in if it isn’t on the list.
Click on GENERATE.
Copy this password, go back to the original app, and log into your Gmail account using this password.
This password will only work in that specific application. You do not need to remember it.
If you have any trouble, see this Google article, or call us. We are always happy to help!
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