Periodically we post answers to questions we are asked at the shop. This month, the question is about syncing texts between Apple devices.
Many iPhone users also send and receive texts on an iPad or a Macintosh computer. Sometimes it works better than others. Here are some tips that might help you get the most out of this functionality.
How syncing texts is supposed to work
Historically, texting, like phone calls, was only available on devices with a cellular connection. This meant mobile phones. Originally, the ability to text involved a separate fee on a cellular phone plan.
In 2011, Apple developed iMessage. This allows texts to be sent and received across Apple devices using both cellular data and wifi. This was especially useful for iPads and Macintosh computers.
On an iPhone or iPad it is easy to see which text messages are using iMessage, because they will be blue. Text messages using the MMS/SMS system will be green.
To most users, this equates to iPhone users in blue and Android users in green.
But the difference is more pronounced than that. iMessages are encrypted end to end for greater security, and can have larger files attached than MMS/SMS.
When syncing texts doesn’t work
To receive all of your texts on all of your Apple devices, make sure the following settings are correct.
To check the settings on your devices:
Choose settings. Log into the same Apple ID on all devices.
Settings > Messages > iMessage
Turn on iMessage. It should be green.
Settings > Messages > Send & Receive
Make sure that all available methods of contacting you are checked. This will include your mobile phone number and any email addresses listed.
All devices need to either have a cellular or wifi connection.
Update all devices.
Restart all devices.
If you have taken these steps and you are still not receiving them on all devices, let us know and we’ll see if we can help further.
Sometimes, the syncing to iPads and Macs is not perfect or not instantaneous. We will work with you to make sure you understand it all.
For help syncing texts between Apple devices, just call or email and we’ll be happy to assist you! If you have specific questions, or if our terminology isn’t clear, please use our contact form to send us a message. Thank you!